Organisation:Qatar
Airways
Job Function:Customer Contact Centre
Division:Customer Contact
Centre
Employment Type:Full Time - Permanent
City:Americas | USA | Fort
Lauderdale
Last date of application:11-Oct-2018
Qatar Airways
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals
embarking on new careers, Qatar Airways is searching for talented individuals
to join our award-winning team.
We take pride in our people—a dynamic and
culturally diverse workforce is essential to why we are one of the finest and
fastest growing airlines in the world.
We offer competitive compensation and benefit
packages.
About Your Job:
We are looking for bilingual Customer Services Agents
with a natural flair of delivering unforgettable service at our Qatar Airways
Customer Call Centre located in Fort Lauderdale, Florida, USA.
As a Customer Service Agent you will provide service excellence to Qatar Airways customers through
answering telephone, email and fax queries and optimise passenger satisfaction.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
About You:
You must be interactive, customer service
oriented person with warm, cheerful and expressive personality and
excellent communication skills with fluency in English & French or Spanish
or Portuguese Languages.
You must hold at minimum your High School Certificate.
Ideally you will have knowledge of Amadeus reservation program and experience
in airline or hospitality industry. If you have previous experience in
reservations and ticketing we would be very interested to hear from you.
You must have a strong sense of customer satisfaction
through responding to customer enquirers and offering the best solutions means
that you are the right person that we are looking for!
You must currently be legally eligible to live
and work in America and must be willing to relocate to Fort Lauderdale.
Important Notes:
Qatar Airways Group does NOT charge candidates
for application forms or interviews. If somebody has solicited money from you
in relation to this recruitment, please report the incident to reportfraud@qatarairways.com.qa
Note: you will be required to attach the
following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate